To communicate effectively, you need the right tools

… Find them all in one place:

Tips, checklists and examples on how to speak, listen, read, write and think more effectively.

By Everett Chasen and Bob Putnam

Published by the American Society for Training and Development

What's in the Book

Down to earth techniques and tips for:

Basic communication skills

• Getting your email inbox under control
• Jumpstart writing of to-the-point memos and letters
• and more.

Dealing with hassles many of us hate

• Streamlining overly long meetings
• Effectively speaking before an audience
• and more!

Handling really sensitive challenges

• Giving an employee a bad performance rating
• and more!

This is a How-To handbook, with dozens of easy-to-follow examples.